Bots won’t take away all an entrepreneur’s work, but experts say bots will play a key role in helping to build more creative workplaces by freeing up business owners’ time.
Businesses shouldn’t be developing bots and artificial intelligence (AI) solutions just because they’re trendy, or because they think they can replace their employees. Smart businesses will use these technologies to free employees from mundane business processes and allow them to be more creative and ‘human’ at work, says Kriti Sharma, vice president (VP) of bots and AI at Sage.
She built her first robot at the age of 17, designed to bring chocolates to its controller. The software bots she works on at Sage today are designed to helping business builders do less admin, and more of what they love.
Less admin, more freedom
Sharma is the brain behind Sage’s recently launched chatbot called Pegg, developed to hide the complexities of accounting and let entrepreneurs manage their finances through conversation.
“Few business owners wake up and say “Yay! I get to do my invoices today,”” she says. “Pegg takes away a lot of the pain by making it as easy as chatting to a friend on Facebook.”
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