By Fundi Maseko
50 percent of business travelers in South Africa find it ‘very painful’ when they are unable to access their booking information on all of their devices.
According to Travelport’s 2018 Digital Business Traveler Research, tech-savvy In the planning and booking phase, the study revealed that almost half (46 per cent) of business travelers have now used voice search to investigate items like flight times, hotel options and the weather at their destinations, and 73 per cent rely on their smartphones to research their trip. Half (58 per cent) of business travelers in South Africa now also want hybrid support delivered through a Live Chat functions on smartphone apps.
The research was carried out by Toluna Research, on behalf of Travelport, a leading travel commerce platform, and based on responses from 8,100 business travelers across 25 countries. The study also revealed that in the transit phase, 50 per cent of business travelers in South Africa find it ‘very painful’ when they are unable to access their booking information on all of their devices and that a majority 87 per cent are open to providing biometric data if it can reduce waiting times.
When travel is disrupted, the research revealed 51 per cent of business Click here to read entire article
Source:: IT News Africa