By Tom Jackson
Tanzanian startup FixChap, a digital platform that gives home and office owners access to trained and vetted handymen for repair, maintenance and installation services, has rapidly expanded the number of verticals in which it operates after seeing a positive response from the market.
Founded in 2017, FixChap went live in June last year with five services, and has continued adding new lines as it learnt more about customer preferences. It now has 12 service categories, including electrical maintenance, plumbing, laptop repair, air conditioning, car servicing, and carpentry.
The startup allows customers to identify the relevant professional, arrange the job, make payment via mobile money, and rate and review the handymen. In its first year of operations, FixChap has signed up over 300 professionals – all of whom have their abilities assessed and receive training in customer service – and completed more than 3,000 jobs. In April, meanwhile, it rolled out the beta version of its Android app, designed to offer customers more convenience.
Co-founder Prince Tillya told Disrupt Africa the company was founded based on having experienced issues with accessing repair and maintenance services in Dar es Salaam.
“There was a gap in the market not only in terms of access to Click here to read entire article