While many businesses were on the road to Digital Transformation (DX), there is no doubt that the COVID-19 pandemic accelerated these strategies and projects. ‘Nice to have’ technology became ‘must-have’ practically overnight, and the entire business model had to shift in many cases.
However, DX is not just about implementing new technology. It is about choosing the right technology to solve a business problem or leverage an opportunity, or both. Ultimately it is about the experience, for both the end user and the customer.
Technology with a purpose
DX should always be about improving business efficiency and effectiveness rather than implementing technology for the sake of it. However, during the panic caused by the pandemic, this has been overlooked in many instances.
To leverage maximum value from transformative technology, it needs to be utilised in such a way that it solves business problems and adds value. Consulting is a necessary step to achieving this because a third-party view often identifies different opportunities and ways of bringing business and technology together to ensure the solution implemented is technology with a purpose.
With that in mind, consulting should always begin with an analysis of the current scenario and the goal of understanding business processes, employee and customer Click here to read entire article
Source:: IT News Africa