The IT service desk is a crucial part of any organization. It’s the environment where you can offer useful help and guidance to your customers. In some cases, it may also be where your end-users can come to check on their software solutions, and deal with problems through self-service systems. In a world where customers are making more purchasing decisions based on the promise of a good experience alone, no company can afford to cut corners on the service experience. Knowing how to use everything from your IT service management ticketing software to your analytics solutions properly is the key to maintaining customer relationships.
Give Your Customers a Voice
The best help desk and service solutions today don’t just allow your employees to issue a request for help whenever something goes wrong. They can also be a place to gather useful feedback from your users. Consider adding a component to the technology that allows your users to submit any thoughts or feelings they have about your customers, without needing to submit a support ticket. Click here to read entire article